Sosyal KöprüTerms & Conditions

These Terms and Conditions ("Terms") govern the use of the social media management platform provided by Kulga Yazılım ve Telekomünikasyon Limited Şirketi ("Company", "Sosyal Köprü", "we", "our" or "us"). By using our platform, you agree to these terms.

These terms are prepared in accordance with the laws of the Republic of Turkey, especially the Personal Data Protection Law (KVKK) No. 6698, the Electronic Commerce Regulation Law No. 6563, the Consumer Protection Law No. 6502, and the European Union General Data Protection Regulation (GDPR). Please read this document carefully.

1. DEFINITIONS AND SCOPE

The meanings of the terms used in these conditions are as follows:

2. PLATFORM AND SERVICE SCOPE

2.1. Platform Definition

Sosyal Köprü is a cloud-based B2B SaaS (Software as a Service) platform that allows businesses to manage their social media accounts from a single center.

2.2. Services Provided

Sosyal Köprü provides the following core services:

• Management of multiple social media accounts from one place
• Instagram, Facebook, LinkedIn, X (Twitter), YouTube and TikTok integrations
• Content creation and editing tools
• Post scheduling and timing features
• Social media analytics and performance reporting
• Team collaboration tools
• Media library and asset management (Cloudflare R2 Storage for secure storage)
• Content templates and automation features
• Customer support services
• API integrations and customizations

2.3. Service Usage Requirements

To use platform services:

• You must be 18 years of age or older
• You must register with a valid email address
• You must provide accurate, current and complete information
• You must pay for your chosen subscription plan on time
• You must accept these terms of use and privacy policy
• You must comply with the laws of the Republic of Turkey or your country of residence

3. USER ACCOUNT AND SECURITY

3.1. Account Creation and Verification

To use our platform, you need to create a user account. When creating an account:

• It is your responsibility to ensure that the information you provide is accurate, current and complete
• You need to complete the email verification process
• You must create a strong password for your account
• We recommend activating the two-factor authentication feature
• You should update account information when changes occur

3.2. Account Security and Responsibilities

As a user, you have the following security obligations:

• Choose a strong and unique password and change it regularly
• Do not share your account information with third parties
• Report suspicious activities immediately
• Keep your account information up to date
• Terminate sessions securely
• Access the platform only from trusted devices
• Do not share passwords and do not use password reminder questions

3.3. Account Responsibility and Authorization

You are responsible for all activities performed through your account. This responsibility includes:

• All content sharing and social media activities
• API usage and third party integrations
• Payment transactions and subscription management
• Team member invitations and authorizations
• All transactions performed from your account

4. PROHIBITED USE AND CONTENT

4.1. Prohibited Activities

The following activities are strictly prohibited on the platform:

• Sharing content contrary to the laws of the Republic of Turkey
• Violation of copyright, trademark and intellectual property rights
• Hate speech, discrimination and violent content sharing
• Spam, fake account and bot usage
• Sharing misleading, fake or deceptive information
• Using others' personal data without permission
• Activities that threaten platform security
• Using automated bots and malware
• Attempts to manipulate the system
• Anti-competitive behavior
• Fraud and forgery activities

4.2. Content Policy and Standards

Content you share on the platform:

• Must comply with the laws of the Republic of Turkey
• Must not violate the rights of third parties
• Must be respectful of social values and ethical rules
• Must comply with commercial ethical rules
• Must contain accurate, current and verifiable information
• Must not contain obscene, pornographic or inappropriate content
• Must not contain harmful content targeting children
• Must comply with the rules of social media platforms

4.3. Actions in Case of Violation

When prohibited use is detected:

• Content removal or account suspension
• Sending warning messages
• Temporary or permanent account closure
• Initiating legal proceedings
• Demand for damage compensation

5. INTELLECTUAL PROPERTY RIGHTS AND LICENSES

5.1. Platform Rights

The Sosyal Köprü platform, its software, design, content, logo, brand name and all intellectual property rights belong to Kulga Yazılım ve Telekomünikasyon Limited Şirketi. These rights are protected by Turkish and international copyright, trademark and patent laws.

5.2. User Content and License

The intellectual property rights of the content you share through the platform belong to you. However, you grant us the following license to use your content on the platform:

• Displaying, storing and processing your content on the platform
• Transfer and sharing to social media platforms
• Technical optimization and format conversion
• Backup and security copying
• Analyzing to improve service quality

5.3. Third Party Rights and Integrations

When using third party content:

• You must obtain necessary permissions
• You must respect copyrights and trademark rights
• You must comply with social media platforms' API rules
• You must accept the terms of third party service providers

6. PAYMENT, SUBSCRIPTION AND BILLING

6.1. Subscription Plans and Pricing

Our platform services are offered with different subscription plans:

• Starter Plan: Basic features for small businesses
• Professional Plan: Advanced features for growing businesses
• Enterprise Plan: Unlimited possibilities for large organizations
• Current pricing information is published on our website
• We reserve the right to change prices

6.2. Payment Terms and Transactions

Payment transactions are subject to the following conditions:

• Payments are received through the Iyzico secure payment system
• Monthly subscriptions require advance payment
• Annual subscriptions offer discounted payment options
• All prices include VAT applicable in Turkey
• Unpaid accounts may be suspended
• Interest may be charged on overdue payments
• Credit card, debit card and EFT payments are accepted

6.3. Billing and Accounting

Billing processes are carried out with Parasut integration:

• Electronic invoices are issued using the e-invoice system
• Invoice information must be accurate and complete
• Tax office changes must be reported
• Invoice correction requests must be made within 7 days

6.4. Cancellation, Refund and Right of Withdrawal

Subscription cancellation and refund conditions:

• You can cancel your subscription at any time
• Cancellation becomes effective at the end of the current period
• There is a 14-day right of withdrawal under Consumer Protection Law No. 6502
• Right of withdrawal cannot be exercised after digital content and service usage begins
• Refund requests must be submitted to our support team
• Partial refund calculations are made according to usage rate

7. SERVICE LEVEL, LIMITATIONS AND WARRANTIES

7.1. Service Continuity and Uptime

Our platform's service continuity goals:

• We aim to provide service with a 99.5% uptime target
• Planned maintenance work is announced in advance
• 24/7 technical team is ready for emergency interventions
• Compensation mechanisms are activated in case of system outages
• Data backup and recovery systems are available

7.2. Usage Limits and Quotas

The following limits may apply according to your subscription plan:

• Monthly post count limits
• Number of social media accounts that can be connected
• Team member count limitations
• Storage space quotas
• API call count limits
• Concurrent user count
• Video upload size and duration restrictions

7.3. Service Warranties and Limitations

Our service warranties and limitations:

• We strive to provide our services carefully but no technological service can be 100% perfect
• We provide our services "as-is"
• We are not responsible for API changes of social media platforms
• We are not responsible for internet connection and third party service outages
• We are not responsible for data loss caused by user errors

8. LIABILITY AND WARRANTY LIMITATIONS

8.1. Company Liability Limitations

Sosyal Köprü's liability is limited as follows:

• Total liability amount is limited to the subscription fee you paid in the last 12 months
• We are not responsible for indirect, punitive, special or consequential damages
• We are not responsible for lost revenue, business interruption or opportunity losses
• We are not responsible for damages arising from third party services
• We are not responsible for user-generated content and activities

8.2. User Responsibility and Obligations

As a user, you are responsible for the following:

• Ensuring that content you share is legal and does not infringe copyright
• Respecting third party rights
• Complying with platform rules and social media platform rules
• Ensuring account security and protecting passwords
• Providing accurate and current information
• Fulfilling payment obligations on time
• Taking necessary precautions to prevent misuse of the system

8.3. Indemnification and Protection Provisions

The user agrees to protect and indemnify the company from all damages, lawsuits and expenses arising from the use of the platform. In this scope:

• Protecting the company from copyright infringement claims
• Compensating damages arising from legal violations
• Defending the company in third party lawsuits
• Covering legal costs

9. DATA PROTECTION, PRIVACY AND GDPR COMPLIANCE

9.1. Personal Data Processing Policy

Your personal data is processed in accordance with KVKK and GDPR provisions. For detailed information, please review ourPrivacy Policy.

9.2. Data Security and Protection Measures

Measures implemented for the security of your data:

• Use of AES-256 encryption standard
• Secure data transmission with SSL/TLS protocols
• Multi-factor authentication systems
• Regular security audits and updates
• Cloudflare R2 Storage with multi-region data redundancy
• Data backup and recovery systems
• Access control and authorization mechanisms

9.3. Data Subject Rights

Your rights under KVKK and GDPR:

• Right to learn whether your personal data is processed
• Right to obtain information about your processed data
• Right to request correction of incomplete or incorrect data
• Right to request deletion or destruction of your data
• Right to object to data processing activities
• Data portability right
• Right to file complaints

10. ACCOUNT SUSPENSION, TERMINATION AND VIOLATION INTERVENTIONS

10.1. Account Suspension Reasons

Your account may be suspended in the following cases:

• Seriously violating terms of use
• Failing to fulfill payment obligations
• Activities that threaten platform security
• Detection of spam or misuse
• Request from legal authorities
• Account security risk situations
• Use of fake information or documents

10.2. Account Termination Procedure

Account termination processes:

• User can terminate account at any time
• Account can be closed with 30 days notice
• We reserve the right to immediately close accounts in case of serious violations
• Data is processed according to privacy policy after account closure
• No refund is made for fees in active subscription period

10.3. Data Retention and Destruction Policy

After account termination:

• Personal data is stored for periods determined under KVKK
• Content data is deleted within 30 days
• Invoice and accounting records are kept for legal period
• Log records are kept for 1 year for security purposes

11. SOCIAL MEDIA PLATFORM INTEGRATIONS

11.1. Supported Platforms

Sosyal Köprü provides integration with the following social media platforms:

• Instagram: Feed sharing, Stories, Reels and IGTV support
• Facebook: Page management, post sharing and ad integration
• LinkedIn: Company page and personal profile management
• X (Twitter): Tweet sharing and thread management
• YouTube: Video upload and channel management
• TikTok: Short video content sharing

11.2. API Usage Terms

When using social media platforms' APIs:

• You must comply with each platform's own API rules
• Rate limits and quota restrictions apply
• Service interruptions may occur during API changes
• Adaptation may be required for platform policy changes
• We are not responsible for third party platform account suspensions

11.3. Content Sharing Responsibilities

For content shared on social media platforms:

• Compliance control with each platform's own content policies should be done
• Copyright and intellectual property rules must be followed
• Appropriate tagging should be done for age-restricted content
• Advertising and sponsorship disclosures must be clearly stated

12. CHANGES AND UPDATES

12.1. Terms of Use Changes

We reserve the right to update these terms of use:

• Major changes are announced 30 days in advance via email
• Minor changes are notified through the platform
• The current version is always accessible from the website
• You have the right to terminate your account if you object to changes

12.2. Platform Updates

We continuously improve platform features:

• New features are added regularly
• Security updates are applied automatically
• Improvements are made based on user feedback
• Separate terms may apply for beta features

13. APPLICABLE LAW AND DISPUTE RESOLUTION

13.1. Applicable Law and Jurisdiction

These terms are subject to the laws of the Republic of Turkey:

• Turkish Code of Obligations provisions apply
• KVKK and related data protection legislation is valid
• Electronic Commerce Law provisions apply
• Istanbul courts have jurisdiction
• Turkish version is taken as basis

13.2. Dispute Resolution Mechanisms

In resolving disputes:

• Amicable negotiation methods will be tried first
• Mediation and arbitration options will be evaluated
• If no solution is found, competent courts and execution offices will be applied to
• Legal costs will be covered by the losing party

13.3. Consumer Rights and Special Regulations

For users who qualify as consumers:

• Consumer Protection Law No. 6502 rights are reserved
• Right to apply to consumer arbitration committees exists
• Right of withdrawal and return conditions apply
• Consumer courts have jurisdiction and authority

14. CONTACT AND APPLICATION CHANNELS

14.1. Official Contact Information

14.2. Complaint and Suggestion Channels

You can submit your complaints and suggestions about our services:

• Through the above email addresses
• Through the in-platform support system
• All applications will be answered within 7 business days
• Priority intervention will be made for urgent situations

14.3. Response Times and SLA Commitments

Our service level commitments for communication channels:

• Technical Support: First response within 24 hours
• General Questions: Response within 48 hours
• GDPR Applications: Finalization within 30 days
• Complaints: Review within 7 business days
• Emergencies: Intervention within 4 hours

15. VALIDITY, EFFECTIVENESS AND SEVERABILITY

15.1. Validity of Terms

These terms of use:

• Come into effect from the date you create your account
• Remain valid as long as your account is active
• Relevant provisions continue to apply after account termination
• Updates become effective from the announcement date

15.2. Severability of Provisions

If any provision of these terms is deemed invalid:

• Other provisions continue to remain valid
• The nearest legal regulation is applied instead of the invalid provision
• The integrity of the terms is tried to be maintained
• The main purposes of the parties are taken into consideration